FAQs

 

What are the building restrictions for the property I own?

Please contact Dallas Clark, Building Official. His office number is 501-884-3130. His cell phone is 253-4408. His office hours are 8:00 a.m. to 4:00 p.m. The information that will be needed is the subdivision, block and lot number of your property to determine what the restrictions are in that area.

Who do I need to contact to purchase a building permit?

Please contact Dallas Clark, Building Official. His office number is 501-884-3130. His cell phone is 253-4408. His office hours are 8:00 a.m. to 4:00 p.m.

What advantages are there in being a property owner?

The Resort owns the Indian Hills Golf Resort, Cool Pool, Tennis Courts, Full Service Marina, three parks, and three pools. Members have access to these amenities at discounted rates.

Do property owners in Fairfield Bay have access to other Fairfield sites across the country?

There are no reciprocal rights available. We hope this will change in the future.

Who are considered charter members?

Lot(s) purchased prior to April 20, 1970, were considered charter members. Properties purchased after April 20, 1970, are considered regular members.

Can the dues and fees be increased?

Yes, they can be raised every year, but to not exceed 25% in any one year for Regular, Commercial and Business memberships. (Bylaws: Article 9, Section 1(I).)

What are my dues for?

The upkeep and maintenance of the Resort owned amenities. The Resort owns the Indian Hills Golf Resort, Cool Pool, tennis courts, full service Marina, three parks and three pools.

I am a property owner, do I have to be a member of the Resort?

Yes, you do have to be a member of the Resort. Membership accompanies ownership of lots.

Who can provide me with a map of my property, which shows the dimensions of my lot?

The Fairfield Bay Resort and Community can provide you with a copy of the plat map, which shows the dimensions of your lot. Please send your written request with postage paid self addressed envelope (needs to be large enough to fix an 8 1/2 by 11 sheet of paper). Please make sure to include: Plat maps for property owners are a $1.00 for each plat map. Non-property owners are charged $5.00 for each plat map. Please send this information to the following address:

Fairfield Bay Resort and Community

Attention: Owner Services Department

P.O. Box 1370
Fairfield Bay, AR 72088.

 

Who do I contact regarding garbage pick-up?

Please contact the Fairfield Bay Utilities Department at 501-884-6020.

For the payment or questions about property taxes, please contact the appropriate office where property is located:

These areas are in Cleburne County:

  • Indian Hills, Blocks 9,10, 10A, 11, 12, 16,
  • Indian Hills Block 18, Lot’s 72, 73, 74, 75
  • East Ridge Heights, Blocks 1, 2, 3
  • Castle Ridge, Block 1 only
  • The Retreat at Grand Isle
  • Enchanted Peninsula, Lots 37, 38 (portion in Van Buren County), 39, 40, 41, 42, 43, 44, 45, 46, 47, 61 – 64, 65 (portion), 97 (portion).
  • The remaining areas are in Van Buren County.

Van Buren County Tax Collector’s Office

P.O. Box 359

Clinton AR 72031

(501) 745-8550

 

Cleburne County Tax Collector’s Office

301 West Main

Heber Springs AR 72543

(501) 362-8145

 

 

 

Please do not write comments on the bottom of your bill or enclose correspondence with your payment.

How to Write Us: (U.S. Mail)

Fairfield Bay Resort & Community

Owner Services Department Payment Center

P.O. Box 1370

Fairfield Bay AR 72088

 

How to Pay Us: (U.S. Mail)

Fairfield Bay Resort & Community

Owner Services Department Payment Center

P.O. Box 1010

Fairfield Bay AR 72088

* Please include the remittance advice

 

Error or Questions about Your Statement

  • If you have a question about your bill, please contact the Owner Services Department.

What are the ways I can pay my bill?

  • Automated Clearing House (ACH) payment: We offer a checking or savings account draft that will automatically be deducted every billing period. A billing statement will not be generated for this type of payment. If interested in this payment method, please contact the Owner Services Department. Download Automated Clearing House (ACH) form here.
  • Credit card or debit card by phone payments: This type of payment(s) must be made with an Owner Services representative and will be posted immediately. Contact our Owner Services Department.
  • Mailed payment, with Remittance Advice to the address on the billing statement: The payment is posted the same day received. Allow 5 business days for mail delivery. Posting your payment to the account may be delayed if the check or money order does not accompany your Remittance Advice.

Explanation of Billing and Payments:

  • Billing Cycles: monthly, quarterly, semi-annual and annual. To change your billing cycle, please contact theOwner Services Department.
  • Statements are mailed out the first of every month, they are due before the end of the month.
  • There may be a delay of up to five days in posting payments if the payment is not accompanied by the Remittance Advice, if the payment is not made by check or money order, if the payment is not received in the envelope provided, or if the payment is not at the location shown on the front of this statement, or if the envelope contains more than one payment or coupon.
  • We do not accept post dated checks or checks/money orders on non-US banks. Checks must be in US dollars.

Payments are Denoted as Follows:

  • Payment received- example: ($0.00) Operating Check or Credit Card Payment applied to the account.
  • Automated Clearing House (ACH) payment- example: ($0.00) Thank you for your ACH payment. This is a checking or savings account authorization payment. If interested in this payment method, please contact our Owner Services Department.Download Automated Clearing House (ACH) form here.

Explanation of Charges:

  • Regular Member Dues: Mandatory Member Assessments
  • Road Charges: Road Maintenance Fee
  • Member Garbage: Garbage Service Charge
  • Member Sewer: Wastewater treatment fee
  • Sewer Availability: This is a fee for sewer extension in certain areas only.
  • Interest: A charge to the account once it is 60 days past due. The max allowable by law is 8%.
  • W/W Interest: A charge applied to an account for delinquent sewer charges.
  • Door Service: Additional charge for garbage pickup at the door.
  • Business Membership: Business that is located on property subject to Covenants and Restrictions.
  • Commercial Membership: Business owner that may or may not be under Covenants and Restrictions.
  • Commercial Garbage: Business rate based on size of dumpster and how many pick-ups.
  • Commercial Sewer: Non-residential rate based on size of receptacle and number of weekly pick-ups
  • Paper Statement Fee: This fee will be charged per paper billing.
  • State Sales Tax-Garbage (10%): Applicable state and local tax. The current rate at this time is 10%.

Explanation of Adjustments:

Billing cycle changes will denote a credit or a debit adjustment. (See examples below)

  • Dues Credit: Membership dues have been reduced.
  • Dues Debit: Membership dues have been charged.
  • Road Charge Credit: Road Maintenance Fee has been reduced.
  • Road Charge Debit: Road Maintenance Fee has been charged.
  • Garbage Credit: Garbage Service charge has been reduced.
  • Garbage Debit: Garbage Service has been charged.
  • Sewer Credit: Central Sewer has been reduced.
  • Sewer Debit: Central Sewer has been charged.
  • S/A Credit: Sewer Availability charges have been reduced.
  • Interest Credit: Removing an interest charge to your account.
  • W/W Interest Credit: Wastewater interest charge has been reduced.

Other Adjustments:

  • Return Check: The bank has returned the check to us. The amount of the check has been applied to the account.
  • Return Draft: Automated Clearing House (ACH Payment) has been dishonored.
  • Collection charges-Other: The cost of collection through a third party collection agency.
  • Collection Charges-Legal: The cost of collection through legal counsel.

Collection Policy

  • Delinquent accounts will be handled through our collection procedures.

 

What is a Payment Received? This is a payment received at our P.O. Box 1010, Fairfield Bay, AR, 72088.

How can I tell if I have a credit balance? A credit will be denoted under the amount due. Example: ($31.00.)

To control when I make my payment, can I change my due date? No, but you can send your payment in advance. Please make sure to put your property number and I.D. number on your check to insure that the payment is applied to the right account, if not accompanied by a Remittance Advice.

Why did my last payment not show on my billing statement? If a payment is not received before the statement is generated, it will not show a payment. This payment will be reflected on your next billing statement.

Can I make payment arrangements? Yes, please contact the Owner Services Department.

Can I change my billing cycle?  If you would like to change your billing cycle, please contact our Owner Services Department.

I own several properties in Fairfield Bay, do I have to pay more than one membership fee? Yes, each property is assessed membership dues and a road fee. Please check the Current Fees and Assessments screen for the current rates at this time.

What are the ways I can pay my bill?

  • Automatic Clearing House (ACH) payment: We offer a checking or savings account draft that will automatically be deducted every billing period. A billing statement will not be generated for this type of payment. If interested in this payment method, please contact the Owner Services Department.
  • Credit card or debit card by phone payments: This type of payment(s) must be made with an Owner Services representative and will be posted immediately. Contact our Owner Services Department.
  • Mailed payment, with remittance advice to the address on the billing statement: The payment is posted the same day received. Allow 5 business days for mail delivery. Posting your payment to the account may be delayed if the check or money order does not accompany your Remittance Advice.